If you are unhappy with your purchase, Marvell Lane will exchange your swimwear for another size or style, or provide a refund subject to the below terms and conditions. Please note there is a separate policy section for any purchases made during a sale period. For information on refunds and exchanges for items purchased during a sale period 'SALE ITEMS - REFUND POLICY' below. 

Exchange Shipping Fees

Shipping costs for the exchanged items is at the customer’s expense ($5.00 Standard Shipping or $10.00 Express Shipping for Aus Orders or $15 International Shipping) unless there was a mistake made by Marvell Lane (i.e. wrong size or item sent) at which point there will be no shipping cost and we will refund you the shipping rate to return the wrongly delivered goods to us.

We recommend you double-check your size with us prior to finalising your purchase. We're happy to help and can do so really quickly. This may also prevent you from having to pay exchange shipping fees if you order the wrong size. One day when we're bigger we'd love to offer free returns but this little business is not there quite yet, so thank you for understanding.

Please note that Marvell Lane will only provide a refund, or exchange an item where:

• the item(s) are returned within 7 days from your original delivery date; and
• the item(s) are returned in their original condition and packaging - unworn, unwashed and with all tags and hygiene stickers attached (please keep all underwear on whilst trying on swimwear).

Marvell Lane reserves the right to refuse a refund or exchange of goods if an inspection of the items shows you've worn the items or not followed the hygiene requirements. Please note that if you need to exchange or refund an item then we suggest you get in touch immediately to avoid having an exchange or refund request declined. 

Sale Items - Refund Policy

Please ensure you are happy with any items you purchase during a sale period because any items bought on sale (i.e. at a discounted rate) are not eligible for a refund. We will happily exchange a bikini top or one piece for a different size of the same or similar product to ensure you get a good fit, however we will not provide a refund. We do not offer refunds or exchanges on bikini briefs. We recommend you double-check your size prior to purchasing by emailing info@marvell-lane.com and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you, so ensure you read the product description.

If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period (i.e. purchasing the products at a discounted rate) deems you as accepting of these terms and conditions. Please feel free to contact us if you have any questions.

How do I complete a return?

• Contact us by email (returns@marvell-lane.com) and inform us of your intention to return the order. Please state your Order Number (i.e. #ML1111) & the reason for exchange or return. If you're after size advice then please include any additional comments or questions.
• Please complete the return card supplied with your order and post the goods back at the address we provide when we reply to your above email.
• If you have purchased your order using Afterpay then please do not re-purchase your exchange item as this will result in our little business paying double the Afterpay fees (6%) of your total order amount. If you re-purchase using Afterpay then Marvell Lane reserves the right to retain the additional Afterpay fee from your original order. If you have any questions about this then please send an email to info@marvell-lane.com.

Please return your item with a tracking number and/or a signature on delivery as Marvell Lane is not responsible for returns that do not reach us. Please also ensure your name and order number is clearly marked on the returned package otherwise we have no idea who the package belongs to and cannot process an exchange or refund. 

When will the refund appear in my account?

• Refunds will not include any initial shipping fees paid by the customer (if any).
• Refunds are processed within 7 business days of your return being received - please follow your return tracking details method to monitor the progress of your return delivery to Marvell Lane.
• If you paid via AfterPay you will receive an email from AfterPay notifying you of the cancellation of your payment plan, resulting in a refund for payments made.
• If you paid via PayPal you will receive an email from PayPal advising you of the refund.
• All funds should appear in your account within 3-5 business days of the refund being processed, if not sooner.

Further questions?

Please email at returns@marvell-lane.com.