Refunds and exchanges
If you are unhappy with your purchase Marvell Lane will exchange your swimwear for another size or style, or provide a refund. Shipping costs for the return or replacement of items is at the customer’s expense ($5.00 Standard Shipping or $10.00 Express Shipping for Aus Orders or $15 International Shipping) unless there was a mistake made by Marvell Lane (i.e. wrong size or item sent) at which point there will be no shipping cost.
If you’re not sure about what size to purchase, call or email us, we’d be happy to help and we help really quickly. This will also prevent you from having to pay return shipping fees if you order the wrong size. One day when we're bigger we'd love to offer free returns but this little business is not there quite yet so thank you for understanding.
Please note that Marvell Lane will only provide a refund, or exchange an item where:
the item(s) are returned within 15 days from your original delivery date; and
the item(s) are returned in their original condition and packaging - unworn, unwashed and with all tags and hygiene stickers attached. This includes any Marvell Lane cotton bags sent with the item(s).
Marvell Lane reserves the right to refuse a refund or exchange of goods if an inspection of the items shows you've worn the items or not followed the hygiene requirements.
Please ensure you are happy with any items you purchase on sale. Any items bought on sale at a discounted rate are not eligible for a refund. We will happily exchange a sale item for a different size of the same product to ensure you get a good fit (bikini tops and one pieces only) however we will not provide a refund. Please contact us if you have any questions.
How do I complete a return?
Contact us by email and let us know of your intention to return the order.
Post the goods back to us at the address below and include a print out of your original order form - you can find this in your order confirmation email.
Marvell Lane Pty Ltd
18 Kamala Court
Coopers Shoot, NSW, Australia 2479
Please return your item with a tracking number and/or a signature on delivery as Marvell Lane is not responsible for returns that do not reach us.
When will my refunded amount appear in my account?
Refunds are processed within 7 business days of your return being received - please follow your return tracking details method to monitor the progress of your return delivery to Marvell Lane.
If you paid via AfterPay you will receive an email from AfterPay notifying you of the cancellation of your payment plan, resulting in a refund for payments made (minus the shipping).
Please email at firstname.lastname@example.org and we'll get straight back to you.