If you are unhappy with your purchase Marvell Lane will exchange your swimwear for another size or style, or provide a refund. Please note there is a separate policy section for any purchases made during a sale period. For information on refunds and exchanges for items purchased during a sale period (see further below).
Shipping costs for the exchanged items is at the customer’s expense ($5.00 Standard Shipping or $10.00 Express Shipping for Aus Orders or $15 International Shipping) unless there was a mistake made by Marvell Lane (i.e. wrong size or item sent) at which point there will be no shipping cost (and we will refund you the shipping rate to return the wrongly delivered goods to us).
We recommend you double-check your size with us prior to finalising your purchase. We're happy to help and can do so really quickly. This may also prevent you from having to pay exchange shipping fees if you order the wrong size. One day when we're bigger we'd love to offer free returns but this little business is not there quite yet, so thank you for understanding.
Please note that Marvell Lane will only provide a refund, or exchange an item where:
Marvell Lane reserves the right to refuse a refund or exchange of goods if an inspection of the items shows you've worn the items or not followed the hygiene requirements. Please note that if you need to exchange or refund an item then we suggest you get in touch immediately to avoid having an exchange or refund request declined.
Please ensure you are happy with any items you purchase during a sale period because any items bought on sale (i.e. at a discounted rate) are not eligible for a refund. We will happily exchange a bikini top or one piece for a different size of the same product to ensure you get a good fit, however we will not provide a refund. We do not offer refunds or exchanges on bikini briefs. If you have any sizing concerns prior to purchasing then please send an email to email@example.com and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you.
If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period (i.e. purchasing the products at a discounted rate) deems you as accepting of these terms and conditions. Please feel free to contact us if you have any questions.
Please return your item with a tracking number and/or a signature on delivery as Marvell Lane is not responsible for returns that do not reach us. Please also ensure your name and order number is clearly marked on the returned package otherwise we have no idea who the package belongs to and cannot process an exchange or refund.
Please email at firstname.lastname@example.org.
Marvell Lane Club
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