Returns Policy

 

    RETURNS POLICY

    If you are unhappy with your purchase, Marvell Lane will exchange your purchase for another size or style, or provide a refund subject to the below terms and conditions. Exchange handling fees may apply, see below for further details. Please also note there is a separate policy section for any purchases made during a sale period, see 'SALE ITEMS - REFUND POLICY' below. 

    PROCESS FOR EXCHANGES

    If you would like to exchange your purchase for a different size, please follow these steps.

    1. Contact us by email (returns@marvell-lane.com) and inform us of your intention to return the order. Please state your Order Number (i.e. #ML1111) & the reason for exchange or return. If you're after size advice then please include any additional comments or questions. Please note that exchange requests must be sent to Marvell Lane within 7 days of receipt of goods. Please contact us as soon as possible to avoid having a refund declined.
    2. Once you have received approval from Marvell Lane to make the exchange, please purchase your new size through our store. We will get your correct size in the mail asap! Please note that there is a different process for Afterpay users, please read Afterpay section below.
    3. Complete the returns card supplied with your order and post the goods back to the address we provide when we reply to your exchange request.
    4. Once we receive your returned purchase we will process your refund. Please note that we may retain a $8.95 exchange handling fee ($15 for New Zealand customers, $25 for non Australian / NZ customers) which covers the processing of your refund and the shipping of your exchange order. The handling fee is not deducted if shipping was paid on the original purchase, or if the exchange is a result of a mistake by Marvell Lane (ie: wrong size or item sent). Please also note that your refund will only be processed if:
    • the returned item(s) are received by Marvell Lane within 14 days of receipt of goods by the customer; and
    • the item(s) are returned in their original condition and packaging - unworn, unwashed and with all tags and hygiene stickers attached (please keep all underwear on whilst trying on swimwear).

    We recommend you double-check your size with us prior to finalising your purchase. We're happy to help and can do so really quickly. This may also prevent you from having to pay the exchange handling fee if you order the wrong size. One day when we're bigger we'd love to offer free returns but this little business is not there quite yet, so thank you for understanding!

    Afterpay Users

    If your original purchase was made with Afterpay then please do not re-purchase your exchange item. Afterpay charges us 6% of the order value and our little business can’t afford to pay that twice. Once you have received approval for the exchange please send your apparel back to us, when we receive the returned goods we will send you the replacement garment. If you do re-purchase using Afterpay then Marvell Lane reserves the right to retain the additional Afterpay fee from your original order.

    PROCESS FOR REFUNDS

    If you would like a refund on your purchase, please follow these steps.

    1. Contact us by email (returns@marvell-lane.com) and inform us of your intention to return the order. Please state your Order Number (i.e. #ML1111) & the reason for the return. Please note that returns must be received by Marvell Lane within 14 days of receipt of goods, so please begin this process as soon as possible.
    2. Once you have received approval from Marvell Lane for the refund, complete the return card supplied with your order and post the goods back to the address we provide when we reply to your refund request.
    3. Once we have received your returned purchase we will process your refund. Please note that your refund will only be processed if:
    • the returned item(s) are received by Marvell Lane within 14 days of receipt of goods by the customer; and
    • the item(s) are returned in their original condition and packaging - unworn, unwashed and with all tags and hygiene stickers attached (please keep all underwear on whilst trying on swimwear).

    SALE ITEMS - REFUND POLICY

    Any items you purchase during a sale period (i.e. at a discounted rate) are not eligible for a refund. We will happily exchange any purchases other than bikini briefs for a different size of the same or similar product to ensure you get a good fit, however we will not provide a refund. We do not offer refunds or exchanges on bikini briefs. We recommend you double-check your size prior to purchasing by emailing info@marvell-lane.com and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you, so ensure you read the product description.

    If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period (i.e. purchasing the products at a discounted rate) deems you as accepting of these terms and conditions. Please feel free to contact us if you have any questions.

    HOW DO I COMPLETE A RETURN?

    Please return your item with a tracking number and/or a signature on delivery as Marvell Lane is not responsible for returns that do not reach us. Please also ensure your name and order number is clearly marked on the returned package otherwise we have no idea who the package belongs to and cannot process an exchange or refund. 

    WHEN WILL THE REFUND APPEAR IN MY ACCOUNT?

    • Refunds will not include any initial shipping fees paid by the customer (if any).
    • Refunds are processed within 7 business days of your return being received - please follow your return tracking details method to monitor the progress of your return delivery to Marvell Lane.
    • If you paid via AfterPay you will receive an email from AfterPay notifying you of the cancellation of your payment plan, resulting in a refund for payments made.
    • If you paid via PayPal you will receive an email from PayPal advising you of the refund.
    • All funds should appear in your account within 3-5 business days of the refund being processed, if not sooner.

    FURTHER QUESTIONS?

    Please email at returns@marvell-lane.com.

    e-Fitting

    Fact: Sizes vary across different brands.

    We deliberately do not supply the measurements for our tops because if a customer makes a mistake when measuring herself, this can lead to the wrong size top being purchased. Instead we offer an e-Fitting service. 

    Check your size in our products before purchasing and save yourself the possible hassle of exchanging it for another size. There is nothing more satisfying than nailing your size first time!

    Fill in the below form or email info@marvell-lane.com with the following information:

    The photo will help us get an idea of what styles & shapes to recommend and if your measurements don't quite add up, we can put them into context.

    How to measure is listed here if you're not sure.

    Response Time

    We will generally reply within 24 hours Monday-Friday. Often sooner!

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