Refunds and Exchanges
This paragraph does not apply to any purchases made during a sale period, please see below for any information on refunds and exchanges for items purchased during a sale period. If you are unhappy with your purchase Marvell Lane will exchange your swimwear for another size or style, or provide a refund. Shipping costs for the exchanged items is at the customer’s expense ($5.00 Standard Shipping or $7.50 Express Shipping for Aus Orders or $15 International Shipping) unless there was a mistake made by Marvell Lane (i.e. wrong size or item sent) at which point there will be no shipping cost (and we will refund you the shipping rate to return the wrongly delivered goods to us).
We recommend you double-check your size with us prior to finalising your purchase (call or email). We're happy to help and can do so really quickly. This may also prevent you from having to pay exchange shipping fees if you order the wrong size. One day when we're bigger we'd love to offer free returns but this little business is not there quite yet, so thank you for understanding.
Please note that Marvell Lane will only provide a refund, or exchange an item where:
the item(s) are returned within 15 days from your original delivery date; and
the item(s) are returned in their original condition and packaging - unworn, unwashed and with all tags and hygiene stickers attached. This includes any Marvell Lane cotton bags sent with the item(s).
Marvell Lane reserves the right to refuse a refund or exchange of goods if an inspection of the items shows you've worn the items or not followed the hygiene requirements. If you need to exchange or refund an item then we suggest you get in touch immediately to avoid having an exchange or refund request declined.
Sale Items - Refund Policy
Please ensure you are happy with any items you purchase during a sale period because any items bought on sale (i.e. at a discounted rate) are not eligible for a refund. We will happily exchange a bikini top or one piece for a different size of the same product to ensure you get a good fit, however we will not provide a refund. We do not offer refunds or exchanges on bikini briefs. If you have any sizing concerns prior to purchasing then please send an email to email@example.com and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you.
If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period (i.e. purchasing the products at a discounted rate) deems you as accepting of these terms and conditions. Please feel free to contact us if you have any questions.
How do I complete a return?
Contact us by email and let us know of your intention to return the order. Please state your Order Number (i.e. #ML1111) & the reason for exchange or return. If you're after size advice then please include any additional comments or questions.
Once we have replied to your email and your exchange or refund request is approved, post the goods back to us at the address below and include a print out of your original order form - you can find this in your order confirmation email. If you do not have access to a printer then please include a hand-written note which specifies your Name, Order Number and what you'd like completed.
Marvell Lane Pty Ltd
18 Kamala Court
Coopers Shoot, NSW, Australia 2479
Please return your item with a tracking number and/or a signature on delivery as Marvell Lane is not responsible for returns that do not reach us. Please also ensure your name and order number is clearly marked on the returned package otherwise we have no idea who the package belongs to and cannot process an exchange or refund.
When will the refund appear in my account?
Refunds are processed within 7 business days of your return being received - please follow your return tracking details method to monitor the progress of your return delivery to Marvell Lane.
If you paid via AfterPay you will receive an email from AfterPay notifying you of the cancellation of your payment plan, resulting in a refund for payments made (minus the shipping fee).
- If you paid via PayPal you will receive an email from PayPal advising you of the refund.
- All funds should appear in your account within 3-5 business days of the refund being processed, if not sooner.
Please email at firstname.lastname@example.org and we'll get straight back to you.