Any items you purchase during any sale period (including an exclusive subscriber sale, Black Friday Sale, Cyber Monday Sale, Boxing Day Sale, End of Financial Year Sale, End of Summer Sale, etc) are not eligible for a refund, except potentially in cases where a discounted item is faulty and was not specified as such in the product description. In that case, our usual responsibilities around faulty items apply - read further about faulty items below.

We will exchange any purchases for a different size (if available) to ensure you get a good fit, however we will not issue a refund. An exchange shipping fee will need to be paid in order to exchange - these costs are solely your responsibility. If your required size is not available for an exchange then we will issue you with a credit note which is valid for 12 months from the date of issue.

Our annual WAREHOUSE SALE is a final sale period, and we will not offer any exchanges or returns on any items.

We recommend you double-check your size prior to purchasing by emailing info@marvell-lane.com, or accessing our easy fit quiz or  e-Fitting service and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you, so ensure you read the product description.

If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period deems you as accepting of these terms and conditions. 

Some products will incur an automatic discount when they are purchased in a certain combination or quantity. These include the Busty Basics Tops, Busty Basics Bras, Busty Basics Knickers, and Kaia Set.

Items with automatic bundle discounts do not count as sale items, and are eligible to be returned for a refund given they weren't further discounted or purchased during a sale period.

Bundle discounts will not apply during sale periods.

Any purchase made during our annual WAREHOUSE SALE is final and not eligible for a return or exchange, so please select carefully or refrain from purchasing during our WAREHOUSE SALE.

Items marked "Minor imperfection" are final sale, and not eligible for exchange or return. If an item is described as having a potential fault in the item description, you are accepting the condition by purchasing the item, and our usual policies around faulty items do not apply.

Discount codes (including those sent from us in emails to subscribers, given out by influencers, etc.) cannot be combined.

Discount codes cannot be used on bundles, like the Chloe Set bundle, Busty Basics Tops bundle, or Busty Basics Bras bundle.

The automatic discounts applied to bundles will not apply during sale periods.

They also can't be used during sale periods such as the End of Summer Sale, Black Friday/Cyber Monday Sale, Warehouse Sale, etc.

If you are corresponding with a customer service team member directly and are provided a personalised discount code, the parameters of use might be different. We will always clarify with you directly.

Any 'Gift With Purchase' must be returned with the original order if you are seeking a refund. If the gift is not returned with the original order, then the full value of the gift will be retained from any refund processed. If you are seeking an exchange of item (as opposed to a refund) then as long as the value of the exchange is as high as, or higher, than the original minimum order amount to qualify for a Gift With Purchase then you will not be obliged to return the gift with purchase (i.e. minimum spend of $150 to qualify for a Gift With Purchase').

All Try Before You Buy Orders are excluded from Gift With Purchase promotions.

Gifted items can be exchanged for a different size of the same style and colour, if stock allows. The customer is responsible for all shipping fees if they wish to exchange their gifted item.

Please read our Try Before You Buy T&Cs here before placing a trial order.

Gift cards may not be redeemed for cash, nor do any discounts or sales apply to the purchase of a gift card.

Each gift card has a 3 year expiration date from the date of purchase. When you purchase the gift card you will be emailed a unique code which can be used at the checkout to redeem the value of the gift card. Please do not share this code with anybody else other than the intended recipient otherwise they will be able to redeem the value of the gift card.

We are sorry if you have received a faulty item. In accordance with Australian consumer law, MARVELL LANE will repair or replace a faulty item subject to the below terms and conditions: 

• If you believe your item is faulty, please email info@marvell-lane.com with your order number and images of the fault so our team can assess the concern and arrange a repair or replacement if the item is deemed faulty;
• Please note an item is not deemed faulty where any issues arise as a result of fair wear and tear. It is your responsibility to care for your garment according to the instructions on your garment tag and our website. This includes rinsing it with cold drinking water after swimming in chlorine or salt water, not dragging your garments across rough surfaces or washing your bras in washing machines;
• If your bra has an underwire that has poked through, please further below.
• Any faults that occur after 3 months will not be accepted; and
• If the item cannot be repaired or replaced then MARVELL LANE may provide a refund.

UNDERWIRE BREAKTHROUGH

We get it, there is nothing more annoying than an underwire poking out of its casing and unfortunately this can happen from time-to-time, despite our best efforts to 'bar-tack' them in place (sew the underwire casing closed really strongly and tightly with a special machine). Please see the below return criteria if your underwire has poked through:

1-3 months from date of purchase:
We will either repair or replace your bra (subject to your size being available). 

3-6 months from date of purchase:
Please reach out to us and we can let you know a solution.

6 months and over:
Simply follow these steps under "General" on our FAQ page to repair your bra - it is super simple and super quick - and it means you can get back to wearing your bra ASAP!

We sadly had to breakup with Afterpay and now no longer offer it as a payment gateway - we do however offer Zip as an alternative.

For context, we would love to offer Afterpay as an option but what you might not realise is that although Afterpay is free for you to use as a consumer, it is not free for us to use as business. We pay a non-refundable 6% of the total purchase cost to Afterpay - even if you receive a refund or require an exchange for an item. If you exchange an item using Afterpay then we essentially pay the 6% commission twice for the one sale. We raised this issue with Afterpay and mentioned it wasn't sustainable for our little business, however Afterpay said they would not alter their position for us. 

So, let us introduce you to Zip! Zip supports our small business and refunds us the commission fee for all exchanges and returns. Thank you Zip.