If you are unhappy with your purchase, Marvell Lane will exchange your purchase for another size or style, or provide a refund subject to the below terms and conditions. Exchange handling fees may apply, see below for further details. Please also note there is a separate policy section for any purchases made during a sale period, see 'SALE ITEMS - REFUND POLICY' below.
PROCESS FOR EXCHANGES
If you would like to exchange your purchase for a different size, please follow these steps.
We recommend you double-check your size with us prior to finalising your purchase. We're happy to help and can do so really quickly. This may also prevent you from having to pay the exchange handling fee if you order the wrong size. One day when we're bigger we'd love to offer free returns but this little business is not there quite yet, so thank you for understanding!
If your original purchase was made with Afterpay then please do not re-purchase your exchange item. Afterpay charges us 6% of the order value and our little business can’t afford to pay that twice. Once you have received approval for the exchange please send your apparel back to us, when we receive the returned goods we will send you the replacement garment. If you do re-purchase using Afterpay then Marvell Lane reserves the right to retain the additional Afterpay fee from your original order.
PROCESS FOR REFUNDS
If you would like a refund on your purchase, please follow these steps.
SALE ITEMS - REFUND POLICY
Any items you purchase during a sale period (i.e. at a discounted rate) are not eligible for a refund. We will happily exchange any purchases other than bikini briefs for a different size of the same or similar product to ensure you get a good fit, however we will not provide a refund. We do not offer refunds or exchanges on bikini briefs. We recommend you double-check your size prior to purchasing by emailing email@example.com and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you, so ensure you read the product description.
If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period (i.e. purchasing the products at a discounted rate) deems you as accepting of these terms and conditions. Please feel free to contact us if you have any questions.
HOW DO I COMPLETE A RETURN?
Please return your item with a tracking number and/or a signature on delivery as Marvell Lane is not responsible for returns that do not reach us. Please also ensure your name and order number is clearly marked on the returned package otherwise we have no idea who the package belongs to and cannot process an exchange or refund.
WHEN WILL THE REFUND APPEAR IN MY ACCOUNT?
Please email at firstname.lastname@example.org.
We deliberately do not supply the measurements for our tops because if a customer makes a mistake when measuring herself, this can lead to the wrong size top being purchased. Instead we offer an e-Fitting service.
Check your size in our products before purchasing and save yourself the possible hassle of exchanging it for another size. There is nothing more satisfying than nailing your size first time!
Fill in the below form or email email@example.com with the following information:
The photo will help us get an idea of what styles & shapes to recommend and if your measurements don't quite add up, we can put them into context.
We will generally reply within 24 hours Monday-Friday. Often sooner!
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