We do not offer refunds on WAREHOUSE SALE items, only an exchange (if stock allows) or credit note.
Final sale and Minor imperfection sale items are final sale, no returns or exchanges.
RETURNS
We want you to absolutely love your MARVELL LANE pieces.
We know that shopping online as a busty person can be tricky, so we're here to help! If you think you might need a different size but don't know what to order next, there are multiple ways to get a second opinion - learn more here.
Otherwise, use the link below to initiate an exchange or return.
TRY BEFORE YOU BUY ORDERS
You can initiate a return of a trial order through your Customer Portal here:
In accordance with Australian consumer law MARVELL LANE may exchange your purchase for another size or style, or possibly provide a repair or refund subject to the below terms and conditions:
RETURNS POLICIES
RETURN ELIGIBILITY
- All items must be received by us within 30 days of purchase. We suggest you try your items on as soon as you receive them to ensure you can return them during the accepted returns period.
- Items must be returned in their original condition, unworn and unwashed with all their tags attached.
- There are strictly no returns, exchanges or credit notes available on any of our lingerie briefs, due to hygiene reasons.
- For all swimwear briefs and one pieces you must try the garment on with underwear. The swimwear briefs and one pieces must be returned with the tags and protective hygiene strip in place, noting that the item will not be accepted for a return or exchange if either of these things have been removed or altered, or if the item shows signs of wear. To maintain hygiene standards we are very strict with the application of this rule, so please ensure you follow these requirements.
- Any item purchased during a sale period (explained further below) is not eligible for a refund.
- Any purchase made during our annual WAREHOUSE SALE is final and not eligible for a refund or exchange.
HOW TO MAKE A RETURN OR EXCHANGE
First, make sure your items meet the above eligibility. Then, find your order number in your order confirmation email, or shipping notification email.
RETURN SHIPPING FEES
It is the customer's responsibility to pay all fees and charges to return your goods to MARVELL LANE. We would love to offer free returns however our little business is not large enough to absorb this cost yet. Thank you for understanding. We recommend you check your size prior to ordering and perhaps avoid having to return your garments.
WHEN WILL THE REFUND APPEAR IN MY ACCOUNT?
- Refunds will not include any initial shipping fees paid by the customer (if any).
- Refunds are processed within 5 business days of your return being received - please follow your return tracking details method to monitor the progress of your return delivery to MARVELL LANE.
- If you paid via AfterPay you will receive an email from AfterPay notifying you of the cancellation of your payment plan, resulting in a refund for payments made.
- If you paid via PayPal you will receive an email from PayPal advising you of the refund.
- If you paid via Zip you will receive an email from Zip notifying you of the cancellation of your payment plan, resulting in a refund for payments made.
- All funds should appear in your account within 3-5 business days of the refund being processed, if not sooner.
SALES & PROMOTIONS
Any items purchased during any sale period are not eligible for a refund. More details below.
SALE ITEMS
Any items you purchase during any sale period (including an exclusive subscriber sale, Black Friday Sale, Cyber Monday Sale, Boxing Day Sale, End of Financial Year Sale, End of Summer Sale, etc) are not eligible for a refund.
We will exchange any purchases for a different size (if available) to ensure you get a good fit, however we will not issue a refund. An exchange shipping fee will need to be paid in order to exchange - these costs are solely your responsibility. If your required size is not available for an exchange then we will issue you with a credit note which is valid for 12 months from the date of issue.
Our annual WAREHOUSE SALE is a final sale period, and we will not offer any exchanges or returns on any items.
We recommend you double-check your size prior to purchasing by emailing info@marvell-lane.com, or accessing our easy fit quiz or e-Fitting service and we will respond as quickly as possible. Additional sizing information can be found here and each product description provides sizing advice to help guide you, so ensure you read the product description.
If you're not comfortable with these sale conditions then please refrain from purchasing during any sale period. Purchasing during a sale period deems you as accepting of these terms and conditions.
WAREHOUSE SALE
Any purchase made during our annual WAREHOUSE SALE is final and not eligible for a return or exchange, so please select carefully or refrain from purchasing during our WAREHOUSE SALE.
DISCOUNT CODES
Discount codes (including those sent from us in emails to subscribers, given out by influencers, etc.) cannot be combined.
Discount codes cannot be used on bundles, like the Chloe Set bundle, Busty Basics Tops bundle, or Busty Basics Bras bundle.
They also can't be used during sale periods such as the End of Summer Sale, Black Friday/Cyber Monday Sale, Warehouse Sale, etc.
If you are corresponding with a customer service team member directly and are provided a personalised discount code, the parameters of use might be different. We will always clarify with you directly.
GIFT WITH PURCHASE
Any 'Gift With Purchase' must be returned with the original order if you are seeking a refund. If the gift is not returned with the original order, then the full value of the gift will be retained from any refund processed. If you are seeking an exchange of item (as opposed to a refund) then as long as the value of the exchange is as high as, or higher, than the original minimum order amount to qualify for a Gift With Purchase then you will not be obliged to return the gift with purchase (i.e. minimum spend of $150 to qualify for a Gift With Purchase').
OTHER
FREE HOME TRY-ON
Please read our Try Before You Buy T&Cs here before placing a trial order.
GIFT CARDS
Gift cards may not be redeemed for cash, nor do any discounts or sales apply to the purchase of a gift card.
Each gift card has a 3 year expiration date from the date of purchase. When you purchase the gift card you will be emailed a unique code which can be used at the checkout to redeem the value of the gift card. Please do not share this code with anybody else other than the intended recipient otherwise they will be able to redeem the value of the gift card.
FAULTY ITEMS
We are sorry if you have received a faulty item. In accordance with Australian consumer law, MARVELL LANE will repair or replace a faulty item subject to the below terms and conditions:
- If you believe your item is faulty, please email info@marvell-lane.com with your order number and images of the fault so our team can assess the concern and arrange a repair or replacement if the item is deemed faulty;
- Please note an item is not deemed faulty where any issues arise as a result of fair wear and tear. It is your responsibility to care for your garment according to the instructions on your garment tag and our website. This includes rinsing it with cold drinking water after swimming in chlorine or salt water, not dragging your garments across rough surfaces or washing your bras in washing machines;
- If your bra has an underwire that has poked through, please further below.
- Any faults that occur after 6 months will not be accepted; and
- If the item cannot be repaired or replaced then MARVELL LANE may provide a refund.
UNDERWIRE BREAKTHROUGH
We get it, there is nothing more annoying than an underwire poking out of its casing and unfortunately this can happen from time-to-time, despite our best efforts to 'bar-tack' them in place (sew the underwire casing closed really strongly and tightly with a special machine). Please see the below return criteria if your underwire has poked through:
1-3 months from date of purchase:
We will either repair or replace your bra (subject to your size being available).
3-6 months from date of purchase:
Please reach out to us and we can let you know a solution.
6 months and over:
Simply follow these steps under "General" on our FAQ page to repair your bra - it is super simple and super quick - and it means you can get back to wearing your bra ASAP!
AFTERPAY
We sadly had to breakup with Afterpay and now no longer offer it as a payment gateway - we do however offer Zip as an alternative.
For context, we would love to offer Afterpay as an option but what you might not realise is that although Afterpay is free for you to use as a consumer, it is not free for us to use as business. We pay a non-refundable 6% of the total purchase cost to Afterpay - even if you receive a refund or require an exchange for an item. If you exchange an item using Afterpay then we essentially pay the 6% commission twice for the one sale. We raised this issue with Afterpay and mentioned it wasn't sustainable for our little business, however Afterpay said they would not alter their position for us.
So, let us introduce you to Zip! Zip supports our small business and refunds us the commission fee for all exchanges and returns. Thank you Zip.
FURTHER QUESTIONS?
CONTACT US