SIZING
WHAT'S YOUR SIZE RANGE?
All of our sizes are Australian. If you're used to another sizing system, you can convert to Aussie sizes here!
Our underwire bras come in band sizes 8 to 16, and cup sizes D to J.
The Wire-Free Crop comes in band sizes 8 to 18, to fit cup sizes D to J.
All of our swimwear comes in band sizes 8 to 16, and cup sizes D to H.
Our lingerie and bikini briefs are available in sizes 8 to 18.
All of our clothing is available in sizes 8D to 16J, and some styles are available in up to an 18J. You can see each item's size range on the product page.
SHOULD I JUST ORDER MY NORMAL SIZE?
Unfortunately bra sizes are not standardised across brands - so annoying, we know!
Your safest bet is to get sizing help from us before you try our designs for the first time. We want our items to fit you just as much as you want them to fit, let's work together to have the best shot of making that happen!
I'm used to bra sizes that look like 32D, 36G, etc.
That's okay, we might carry your size and just call it something different!
Check your favourite bra's tag to see which country's sizing system it's using. Usually it will say UK 32G, US 34DD, etc.
Then convert that to our sizing system, Australian sizes, here!
I wear a size 6 band, will any of your styles fit me?
Right now our bras and bikinis start at an 8 band, but never fear, size 6 ladies!
All of our bikinis have ultra-adjustable back bands, designed to be able to bring in by two full band sizes. So in our bikinis, you can try your sister size in an 8 band and just bring it in to fit!
Why don't you have your size charts online?
Great question! Basically, if it was genuinely helpful, we would.
What we've found is that measuring yourself to determine your bra size isn't actually as helpful as you'd think, especially when you're busty. There are a few reasons for this - we're all human, and can make errors in measuring, and it's just difficult to determine the volume of 3D objects (aka, your boobs!) with a flat measuring tape.
Measurements are one tool in our tool belt that can be helpful in gauging your size, but on their own, they can't tell us a lot of really crucial information about your specific body.
Two people with the exact same measurements can wear different bra sizes - crazy, we know!
Instead of consulting a sizing chart, we recommend you consult our fitters directly for personalised sizing help:
Is your sizing consistent across all styles?
Generally, yes!
If you already own one ML piece that fits you well, it's a safe bet to stick to the same size in another style.
That being said, differences in designs, cup shapes, and even the age of the piece can mean you may end up in a slightly different size in a new style.
We're here to point you in the right direction - shoot us an email at info@marvell-lane.com with your existing ML size and the style you're interested in, and we'll get back to you confirming which size to order.
STYLES & STOCK
Do you have any sports bras, maternity bras, or strapless bras?
Unfortunately not!
The only styles we carry are what you can see on our website.
These are all highly requested styles, so never say never, but right now we don't have plans to make any of these. Check out our blog for Rachael's recommendations in other brands!
My size is sold out, is there another size I could try?
Maybe!
If you're after a bikini top, you're in luck. All of our bikinis (except Emelie Clip Back) have ultra-adjustable bands, designed specifically for sister sizing.
That means in bikinis, you could try your sister size in a band size larger than you usually wear, and just bring it in to fit. Find your sister size here!
If you're after a bra, and you haven't tried ML bras before, it's possible you may wear a different size with us than you normally do. Submit an E-Fitting here to get personalised size recommendations.
Do you have a waitlist I can join?
We don't have a waitlist system (yet!), but we do have a way for you to be the first to know when an item is back.
On the item's product page, simply select your size, and hit the "Notify Me" button. Enter your email address, and we'll send you an email as soon as your size is available again!
Any styles with "Archival Colour" or "Archival Style" in the product description are items we're not planning to restock when they sell out - we're sorry!
Why does the Evie bra have two sets of straps?
Evie comes with two sets of straps: one thicker set, and one thinner set.
We just wear one set of straps at a time - take the other set off entirely, and tuck it away in your underwear drawer. This way, you can choose whether you want to wear your pretty thin straps, or more comfy thick straps!
How do I tell which way is the front on the Busty Basics Tank?
We hate itchy neck tags, so we've done away with them on all our Busty Basics Tops - but that can lead to some confusion with the tank!
If you look at the side seam, below the armpit on your tank, you'll notice one side has ruching. That's the extra space for your bust - that's the front!
What's the difference between the Evie bra and the Luna bra?
Evie and Luna are both soft cup lace bras, so we understand the confusion!
Evie is a plunge bra, so its cups are shaped basically like triangles. Evie creates a lovely natural teardrop shape. It also comes with two sets of interchangeable straps for fashion purposes.
Luna is a balconette-plunge hybrid, which just means that its cups are more of a half-circle shape, but it still has a very low centre. For a lot of women, Luna offers more forward projection and lift. It has smooth, ultra-adjustable straps.
The different cup shapes means that Evie and Luna can fit a little differently and offer different bust shapes!
I have an Evie 2.0 or 3.0, is that the same as the current Evie?
Evie was one of the first bras we ever designed, and she's been through a few different iterations over the years!
The bra that we now just call Evie is technically Evie 4.0, the final iteration of the design. Evie 2.0 and 3.0 are (counterintuitively) older versions.
The older versions do fit and feel a bit different than the current Evie - learn more here.
SHIPPING & RETURNS
How do I make a return or exchange?
You can find all the info you need here!
POSTAGE AND DELIVERY QUESTIONS
We address all postage and delivery questions on our Shipping page. Head on over and check it out!
DO YOU OFFER FREE RETURNS?
We're still a relatively small brand, and we currently offer free shipping on orders over $150 for domestic orders and $200 for international orders.
At the moment we unfortunately can't absorb the cost of free return shipping, which is why we encourage all of our customers to do an e-Fitting with us to check that the sizing your ordering is the best option for you. Hopefully, as we continue to grow, we can one day offer free returns!
If you're returning items from within Australia, we'll collect the return shipping charge as a $10 deduction from your refund. Then we'll send you a return shipping label.
If you're returning items from abroad, you'll simply pay to send your package back at your local post office.
HOW LONG DOES IT TAKE TO SHIP AN ORDER OUT?
Generally, we get your orders out within 24 hours (during business days). If you order before 9am, we can usually get your order out the same day!
This can change during peak season and sale periods.
We use Australia Post to get your garments to you safe and sound.
MY RETURN SAY’S IT’S BEEN DELIVERED. WHEN WILL I GET MY REFUND/STORE CREDIT?
Once we receive your parcel back to HQ, we will process your return/store credit within 5 business days. We’ll send you an email to confirm we’ve got it – if you haven’t received a confirmation email after 5 business days, please email info@marvell-lane.com
MY GARMENT DOESN’T FIT - CAN I GET A REFUND?
Of course! We offer refunds, except during sales. Products purchased during a sale are only eligible for an exchange or credit note, unless faulty and not described as such in the product description. You can look at our returns policy here.
CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED?
Yes! If you email us within two hours of purchasing, we can usually get you sorted. If it’s been longer than this, we still recommend emailing us to see if your order has been dispatched. Where possible, we do try and adjust orders. Please note that on occasion, it will not be possible to update your order before dispatch, so double-check you have the correct shipping address and have ordered the correct products.
GENERAL
UNDERWIRE BREAKTHROUGH - WHY DOES THIS HAPPEN AND HOW CAN I FIX IT?
We get it, there is nothing more annoying than an underwire poking out of its casing and unfortunately this can happen from time-to-time, despite our best efforts to 'bar-tack' them in place (sew the underwire casing closed really strongly and tightly with a special machine). Whilst we know it is annoying when an underwire pops through, the reasons it can happen is simple:
- The weight of supporting our breast tissue day-in and day-out places a lot of pressure on the stitching which on occasion can break, causing a small hole for the underwire to pop through. This is even more common with fuller busted women and supporting the additional weight of our busts; or
- Placing an underwired bra in a washing machine means you're placing a lot of centrifugal force on the underwires and casing when it goes through a spin cycle. This will absolutely cause an underwire to break through - it's only a matter of time. This is why we recommend you hand-wash your bras.
The good news that it is a super simple issue to repair and all you need is a needle and thread if you want to repair it at home! How to repair your underwire poking through:
Step 1: Push the underwire back into the underwire casing.
Step 2: Using a needle and thread stitch the hole closed. Starting below the hole, stitch upwards and over the top of the hole, then work your way back to the bottom of the hole. Going over the hole an extra time or two like this will ensure it won't poke through again. Tie a knot at the end when you're finished.
Note: a little repair kit from your local store will do the trick and you can always purchase a thicker upholstery thread to ensure it doesn't happen again.
Step 3: Once you've realised it is this simple to repair an underwire poking through, you can go and fix every other bra in your drawer as well!
ARE YOUR BIKINI TOPS BREASTFEEDING FRIENDLY?
All of our tops and one pieces are breastfeeding friendly and allow for easy access when needed. In saying that they do also offer great support and help to hold you in with little hands pulling and grabbing at you all the time! Note: Whilst we don't offer a wire-free option, you can safely wear a wired swimsuit if you're wearing the right size top. Why don't you try our e-Fitting service so we can help you get the right size?
I'M PREGNANT, WHICH BIKINI BRIEFS SHOULD I WEAR?
We recommend our Harper Briefs as they are a little bit lower cut and will sit under the belly. You will be fine in our high-waisted briefs until around 4-5 months, but after that time you'll start to feel them cutting into your growing belly. We don't recommend one pieces past 4 months because they can be quite tricky with a rapidly changing body shape!
CAN I PURCHASE TWO SIZES TO COMPARE AND RETURN THE ONE THAT DOESN’T FIT?
Yes this is definitely possible! We do ask that you get the incorrect size back to us ASAP so another busty lady can purchase her size. All returns need to be back at our HQ within 30 days of purchase, so have a quick read of our Returns Policy here! Why don't you quickly do a size-check with us in case we can steer you in the right direction? We do this all the time!
WHERE ARE YOUR PRODUCTS MANUFACTURED?
All of our products are manufactured in the PRC. We ensure our factories have the relevant certifications demonstrating the ethical working and payment conditions.
HOW DO I CARE FOR MY GARMENTS?
Please refer to the tag on your garment for caring instructions.
DO YOU SELL GIFT CARDS?
Yes! You can purchase a gift card here- what a lovely gift!
WHERE CAN I TRY ON YOUR GARMENTS?
We have showrooms in Byron Bay or Brisbane! You can book a fitting here.