SHIPPING INFO

SHIPPING RATES

All prices are in USD unless otherwise noted.

  • Free Standard Shipping on all orders over $100
  • $4.95 for Standard Shipping on all orders under $100
  • $14.95 for Express Shipping on all orders 
Order Processing and Delivery Times

All orders placed before 9:00 AM AEDT will be sent the same business day, however this is not always possible in peak times (Christmas, Easter, collection launches, sale periods, etc).

All MARVELL LANE orders are packed by our lovely team here in Byron Bay. The perks of living and working in Byron Bay is to get out of the crazy city, but this also means we are classified as regional - so we cannot offer guaranteed overnight delivery. That being said, all orders will be sent as soon as possible, so it won't take long to get to you. Sometimes our Express Post parcels do arrive overnight (often, actually) but we cannot guarantee it. Please keep this in mind.

You will receive an automatic order confirmation email when you place your order. Once your order is shipped, you will receive another confirmation email with your tracking number. If you do not receive either of these automatic emails, please get in touch with us by emailing info@marvell-lane.com.

CAN I CHANGE OR CANCEL MY ORDER?

If you've made a mistake with your order (e.g. wrong size or colour), we recommend reaching out to us via email as soon as you can. We cannot guarantee the change can be made before your order is packed and dispatched, however we'll try our best to help you resolve your issue as soon as possible. 

We recommend double-checking all details on your order are correct and accurate before confirming your checkout. In particular, we recommend double checking your email address, delivery address, and the sizes you've selected.  

CUSTOMS/IMPORT DUTY AND TAXES

Import duties and taxes are not included in the item price or shipping cost. These duties and taxes are your express responsibility and will be collected from you by the carrier. Duties/ Taxes on goods will vary widely depending on the product value and the country to which you are delivering your order. MARVELL LANE will include a commercial invoice declaring the full Australian dollar value paid on international shipments. 

If you refuse a shipment from MARVELL LANE, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. Therefore we suggest you double-check the fees and duties payable.

Please note that it is your responsibility to provide correct postage/mailing details and that MARVELL LANE will not be responsible for missing packages if any of these details are incorrect.

FURTHER QUESTIONS?

Please email at info@marvell-lane.com.