CAREERS

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CURRENT POSITION - CUSTOMER SERVICES MANAGER

 

MARVELL LANE is a Byron Bay-based business which focuses on designing luxurious swimwear for cup sizes D - H. The business commenced in late 2017 and is growing quickly. We are a fun, energetic little team and we’re looking for the right person to jump in to grow with our company. Sales are largely online although we also have wholesale clients.

We are looking for a Customer Services Manager. The role involves:

  • Packing and sending customer orders (including mail runs).

  • Processing customer exchanges and refunds.

  • Providing sizing advice and dealing with customer enquiries.

  • Inventory management & warehouse management (i.e. ensuring the warehouse is clean and tidy).

  • Assisting with social media management from time-to-time.

We are looking for a person who is passionate about providing great customer service, and who has excellent written and verbal skills. The successful applicant will require a car. You will work closely with MARVELL LANE founder, Rachael - who will provide all your training - and David, but you will also need to work independently for the times which we're having to travel.

The role is initially 10 - 15 hours per week however this may grow over time or in peak seasons. As the business continues to grow, we'd love for this role to grow as well. The role would suit a parent who is looking to balance working part-time and kids in school. We can ensure the work hours suit school hours, if need be. 

Please send applications to David at david@marvell-lane.com. Applications close Friday 4 September.

e-Fitting

Fact: Sizes vary across different brands.

We deliberately do not supply the measurements for our tops because if a customer makes a mistake when measuring herself, this can lead to the wrong size top being purchased. Instead we offer an e-Fitting service. 

Check your size in our products before purchasing and save yourself the possible hassle of exchanging it for another size. There is nothing more satisfying than nailing your size first time!

Fill in the below form or email info@marvell-lane.com with the following information:

The photo will help us get an idea of what styles & shapes to recommend and if your measurements don't quite add up, we can put them into context.

How to measure is listed here if you're not sure.

Response Time

We will generally reply within 24 hours Monday-Friday. Often sooner!

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